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1. Firewall (or antivirus software) indicates that the file is at risk.

This is usually because the software is misrecognized by the firewall and antivirus software, please select "Keep the file" in the firewall. It is recommended to close the firewall and antivirus software before installation.

2. Error: "GxlApl.dll cannot be found".

(1) Check if you can open the software with administrator privileges.

(2) Check whether antivirus software and firewall are enabled on the computer, disable antivirus software and firewall and retry.

3. RVCManager quit unexpectedly when opened.

(1) Check if the antivirus program or firewall has deleted the file or disabled the software.

(2) Check whether the version of the graphics card driver is too low. If so, update the graphics card driver.

(3)Check if RVCManager is installed in the wrong version, for example, the computer does not have a discrete graphics card, but the RVCManager CUDA version is installed. Please install the appropriate software version for your system.

4. RVCManager UI display incomplete.

This problem is usually caused by the resolution of the software not matching the screen.

Right click on the desktop, select Display Settings → Display → Scale and layout, set the "Display resolution" to 1920×1080, and "Change the size of text, apps, and other items" to 100%, and then restart the software to display it completely.



1. RVCManager cannot find the device.

(1) Check to see if the firewall is turned on. If so, turn off the firewall.

(2) Check that the scanner's power and network cables are plugged in and connected.

(3) Check to see if the computer has a static IP address; if it does not, configure the computer with a static IP address, as described in Advanced Topics - Setting Static IP on Linux System.

If the scanner still cannot be searched even after completing the above steps, please contact technical support.

2. Failed to connect to a USB scanner.

(1) Check the cable connection; the USB scanner needs to be connected to a USB 3.0 port.

(2) Check that the USB connector on the scanner side is plugged in tightly.

3. Error: "Failed to open the camera".

(1) First, open the Device Management pop-up window and check whether the device status is "Occupied". If the device is occupied, unoccupy it by plugging or unplugging the network cable, and then search for the device and connect it again.

(2) If the device is not occupied but fails to open the camera, you need to check the device connection.

  • USB scanner: Check the status LED on the back of the scanner. If the USB status LED is always off or goes on and off, there is a connection problem and you need to switch to another USB3.0 port.

  • GigE scanner: Check the network connection, then search for the device and connect again.

If the above steps do not solve the problem, please contact technical support.


1. Device can be found but cannot capture, reports hardware failure.

This is usually caused by firmware and requires a firmware update. Contact technical support.

2. Error: "Capturing Timeout".

The timeout error is usually caused by a problem with the scanner's connection.

(1) Check the network cconnection, make sure that the cable harness is plugged in tightly.

(2) Check whether the network card or router supports Gigabit network. If not, replace it with a better network equipment.

(3) Avoid using USB-to-Ethernet adapters.

(4) If the performance of the network card is poor, please refer to Advanced Topics - Network Card Configuration to adjust the settings.

3. RVCManager does not display point cloud after capturing.

(1) Check if the lens protection film has been removed, please remove the films.

(2) Check whether the object is within the calibrated working distance of the scanner. You can check the scanner's working distance in the Device Management pop-up window or "Device Info" in the left column of the main interface.

(3) Check whether the point cloud display range is set. You can open the pop-up window in "Setting: Point Cloud Range" to modify the value and adjust the point cloud display range to match the current window display.

(4) Click "View: Reset" to check if it can be displayed.

(5) Check whether the point cloud color is consistent with the background.